your claims

To make sure your claims are properly handled, it’s essential to follow the right steps depending on the type of claim! Unfortunately, if the process isn’t completed correctly, you may not be eligible for compensation.

HEALTH AND MOBILITY CLAIM

Until when can I report it?

You must report your claim within 48 hours of your doctor’s visit or hospitalization for it to be processed.

Need assistance for a repatriation?

Call us right away at +33 1 49 65 24 14, please have your name, contact info, and contract number ready.

Need a reimbursement?

Submit your claim within 48 hours on your STUDCORP account, by email (sinistre@studcorp.com), or through WhatsApp. Make sure to include all required documents to be reimbursed.

Need assistance in case of hospitalization?

If you’re hospitalized for more than 24 hours, we’ll cover your medical expenses directly with the hospital. Please call us by phone and provide the name of the hospital where you are being treated.

DON’T LEAVE THE HOSPITAL OR DOCTOR’S OFFICE WITHOUT A DETAILED MEDICAL REPORT!*

*We need the completed medical file or a detailed report written by the doctor or the hospital.

To make things even clearer, we’ve put together an infographic that walks you through how to manage your Health & Mobility claims, whether you’re a French student abroad or an international student in France!

HOME AND PERSONAL LIABILITY CLAIM

For any claim related to your home insurance or civil liability – student life insurance, it’s super easy!
Just report it from your online account and make sure to:

Until when I can report it ?

You’ve got 5 days to report any damage!

Theft

You must report it within 2 days and file a police report within 24 hours with the local authorities!

Water damage

home insurance only

If you experience water damage, you must provide the joint water damage report (“constat amiable de dégâts des eaux”), which you can download below!