Managing a claim Health - Mobility

To ensure that your claim is taken care of, you need to follow these steps.

Unfortunately, if you don’t take the right steps, you risk missing out on compensation.

Procedure:

1. Before a medical visit

  • Start by contacting us on +33 5 47 30 64 54. We can help you with the next steps and open your claim.

2. During the medical visit

  • When you visit the doctor, you’ll need to fill in the medical questionnaire (available below).

3. After the medical visit

  • After your appointment, send all the documents: invoices, questionnaire and your bank details via the STUDCORP platform or by email to your manager: sinistre@studcorp.com.

I have a claim outside France

Document to be downloaded and completed :

I have a claim in France

Document to be downloaded and completed :

Please note that in order for your claim to be taken into account, it must be declared within 48 hours of your visit to the doctor.

If this time limit is not respected, you may not be reimbursed!

FAQ

What is STUDCORP?

STUDCORP is the platform that accompanies students throughout their studies.

The STUDCORP offer is composed of 3 products: health abroad, housing (in France) and soon a multimedia product

How does it work?

For all our products, the subscription must be done online. We ask you to fill in various information in order to be able to draw up the contract afterwards.

Once you have subscribed on the STUDCORP platform, you will have access to an extranet for the management and monitoring of your contracts.

If you have any problems, do not hesitate to contact us via our chat or by e-mail at contact@studcorp.com. We can also be reached by telephone on 06 02 64 85 96.

In what context can we register on STUDCORP?

Health-mobility offer

Studying abroad or doing an internship abroad

Maximum age 40

Be a resident of metropolitan France

Be of a different nationality from that of your country of temporary expatriation

You must take out your policy before your departure. If you are already abroad, you can subscribe with a delay.

Home offer

The insured accommodation is in Metropolitan France

Be a student

You must have a valid bank card to pay your premium.

How to use the STUDCORP platform?

We have put together a video presentation to accompany you!

VIDEO :  

How can I pay for STUDCORP's services?

In order to have a simple and secure payment, we only accept credit card payments.

Once you have subscribed to one of our products, you will receive a confirmation email.

If I go home early, can I get a refund?

Normally the insurance premium is non-refundable. 
However, depending on the time remaining, there are two possibilities: 

If you return early, for a personal or professional reason, and you have less than 3 months of cover remaining, we will reimburse you, provided that you have not had a claim, the insurance premium in proportion to the months not used and after deduction of the administration costs. 

To do this, you must send us a written request by email, within 5 days of your return (after this date no reimbursement will be possible), together with a copy of your passport and a copy of your return flight ticket. On receipt of these elements, we will send you your refund by cheque or bank transfer. 

If you return earlier than planned and have less than 3 months' cover remaining, we will not issue a refund. However, we will cover you until the end of the validity of your contract in your country of origin in accordance with the guarantees of the contract in France for your medical expenses.

PVT Canada: In the context of a PVT Canada where insurance is a prerequisite for obtaining a visa, we will automatically inform the authorities of the cancellation of your insurance contract.

Can I get my contract refunded before departure?

In case of cancellation or postponement of your departure, we will reimburse the full amount of your contract. Be sure to notify us before the start date of the contract! 

I have lost the medical questionnaire for the Studcorp contract, where can I find it?

You will find it in your customer area and also on our website. If you have a problem, do not hesitate to contact us at contact@studcorp.com

Can I subscribe from abroad?

Yes, you can take out the insurance from abroad, directly on our website, by paying with a bank card. You can even use a foreign bank card if you wish!
Please note, however, that if you subscribe from abroad, a waiting period will apply (except in the case of a contract renewal without interruption).
Please note that you cannot subscribe if you have already been abroad for more than 24 months (2 years), except in the case of renewal with Chapka Assurances.

Can I subscribe from abroad?

Yes, you can take out the insurance from abroad, directly on our website, by paying with a bank card. You can even use a foreign bank card if you wish!
Please note, however, that if you subscribe from abroad, a waiting period will apply (except in the case of a contract renewal without interruption).
Please note that you cannot subscribe if you have already been abroad for more than 24 months (2 years), except in the case of renewal with Chapka Assurances.

Are there any supporting documents to be provided at the time of subscription?

No, there are no formalities to complete, no medical documents to submit. You must be in good health at the time of departure.
Everything is done simply and quickly online in a few clicks!

I have lost my insurance documents, what can I do?

You can find all your documents, including the medical questionnaire, directly in your customer area under the heading My documents.

In case of need, you can contact contact@studcorp.com

What if I am unhappy with STUDCORP's response?

As an insurance broker, our job is to defend our policyholders against insurance companies.

If you disagree with a decision concerning your insurance contract, you can take action by writing to reclamation@studcorp.com

Our claims department will study your case and contact you to review your situation and resolve your problem.